How is the service scope defined?+
AKAIUNSAN confirms the property type, areas, frequency, and acceptance criteria before proposing a plan.
When is an on-site survey required?+
Buildings, factories, and deep-cleaning projects should be surveyed to assess surfaces, operating flows, and safety requirements.
Can the frequency change after launch?+
Yes. Frequency and scope can be reviewed against usage levels, operating feedback, and the needs of each phase.
How are service incidents handled?+
Each incident is captured with its area and impact, prioritized, assigned to a coordinator, updated, and closed only after the outcome is confirmed.